Log in | iTrustCapital

How to Log In to Your iTrustCapital Account

iTrustCapital is a popular platform for trading cryptocurrencies and precious metals within retirement accounts. To access your account, follow these steps based on whether you’re using the web app or the mobile app.

Web App Login

  1. Visit the iTrustCapital Website: Open your web browser and go to the iTrustCapital website.
  2. Navigate to the Login Page: On the homepage, locate the “Login” button usually positioned in the upper-right corner of the screen. Click on it to be redirected to the login page.
  3. Enter Your Credentials: You will be prompted to enter your email address and password. Make sure to use the credentials associated with your iTrustCapital account.
  4. Complete the CAPTCHA: To enhance security, you may be asked to complete a CAPTCHA challenge. Follow the on-screen instructions to verify that you’re not a robot.
  5. Click “Log In”: After entering your credentials and completing the CAPTCHA, click the “Log In” button. If your details are correct, you will be granted access to your account dashboard.
  6. Two-Factor Authentication (2FA): If you have enabled two-factor authentication for added security, you will be prompted to enter a code sent to your mobile device or email. Enter the code to complete the login process.
  7. Access Your Account: Once logged in, you’ll be directed to your account dashboard where you can manage your investments, view your portfolio, and perform other account-related activities.

Mobile App Login

  1. Download and Install the iTrustCapital App: If you haven’t already, download the iTrustCapital mobile app from the App Store (iOS) or Google Play Store (Android). Install it on your device.
  2. Open the App: Launch the iTrustCapital app by tapping its icon on your device.
  3. Go to the Login Screen: On the app’s home screen, find and tap the “Login” button.
  4. Input Your Credentials: Enter your registered email address and password. Ensure that you’re using the correct login information for your iTrustCapital account.
  5. Complete the CAPTCHA: Similar to the web login, you may be required to solve a CAPTCHA challenge to proceed.
  6. Tap “Log In”: Once you’ve entered your credentials and solved the CAPTCHA, tap the “Log In” button. This will log you into your account if all details are correct.
  7. Two-Factor Authentication (2FA): If you have set up two-factor authentication, you will need to enter the code sent to your device or email. Input the code to finalize your login.
  8. Access Your Account: After logging in, you will be taken to your account dashboard where you can manage your investments and view your portfolio.

Troubleshooting Login Issues

Technical Support: For any other issues or if you need further assistance, reach out to iTrustCapital’s customer support through their website or app.

Forgot Password: If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it. Follow the instructions sent to your registered email to create a new password.

Account Lockout: If your account is locked due to multiple unsuccessful login attempts, contact iTrustCapital’s support team for assistance.

Browser/App Issues: Ensure your web browser or mobile app is up to date. Clearing your browser’s cache or reinstalling the app may resolve login issues.

Contacting iTrustCapital Support

  1. Email Support: You can reach out to iTrustCapital’s support team via email at support@itrustcapital.com. This is suitable for general inquiries and issues that don’t require immediate attention.
  2. Phone Support: iTrustCapital offers phone support for more urgent matters. Call their support line at (800) 256-9458. Ensure you have your account information handy for quicker assistance.
  3. Live Chat: For real-time assistance, use the live chat feature on their website. Click on the chat icon typically found at the bottom right corner of the iTrustCapital homepage or within the app. This feature allows you to interact directly with a support representative.
  4. Contact Form: On the iTrustCapital website, you can fill out a contact form. Visit the Contact Us page and provide details about your issue or question. A support representative will get back to you.
  5. Support Center: iTrustCapital also has a Support Center with FAQs and articles that might address your query. You can visit their Help Center for self-help resources.

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